Legal Information

Who We Are

Naturally Healthy Colonics provides professional colon hydrotherapy and digestive wellbeing services from our clinic in Littleport, Cambridgeshire.

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Address

Naturally Healthy Colonics

31 Rye Close

Littleport

Ely

Cambridgeshire

CB6 1GH

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Email: caroline@naturallyhealthycolon.co.uk

Information We Collect

Depending on how you interact with us, we may collect the following information.

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Contact Enquiries

When you contact us through our website, telephone or email, we may collect:

• Full name

• Email address

• Date of birth

• Telephone number

• Any information you choose to include in your enquiry
   

Online Bookings

Appointments are managed using Wix Bookings.

When you book an appointment, we may collect:

• Full name

• Date of birth

• Postal address

• Email address

• Telephone number

• Emergency contact details (where appropriate)

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Client Accounts

If you choose to create a client account on our website, we may collect and store information including your name, email address, encrypted login credentials and account preferences.

We use this information to:

• create and manage your client account;

• authenticate your identity when you sign in;

• allow you to view and manage your appointments;

• communicate with you regarding your bookings where necessary.

Your account information is processed securely through Wix and its associated services.

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Pre-Colonic Health Questionnaire

Before treatment, all clients are required to complete a confidential Pre-Colonic Health Questionnaire.

This may include:

• Medical history

• Current and previous health conditions

• Medications and supplements

• Allergies

• Previous surgery

• Digestive symptoms

• Pregnancy status (where applicable)

• Lifestyle information relevant to your treatment

• Any other information necessary to assess whether colon hydrotherapy is appropriate and safe.

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This information is classified as special category personal data under the UK General Data Protection Regulation (UK GDPR).

We only collect and process this information where it is necessary to:

• Assess your suitability for treatment.

• Provide safe and appropriate care.

• Meet our legal, professional and insurance obligations.

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Optional Genetic Information

Where you choose to book our Blood Type Testing service, you may choose to share selected information from your 23andMe Health reports (such as Secretor status) to provide additional context during your consultation. We do not require or request your raw genetic data. Providing this information is entirely optional and is used solely to provide context during your consultation. Any 23andMe Health report or selected information you choose to share is not retained or incorporated into your client records.
 

All health information is treated as strictly confidential.
 

Staying Connected (Marketing)

If you choose to Stay Connected, we collect:

• First name

• Last name 

• Email address
   

This information is used to send occasional:

• Gut health tips

• Digestive wellness advice

• Clinic news

• New services

• Exclusive offers

• Seasonal updates
   

We will only send marketing communications where you have given your consent.

You may unsubscribe at any time using the link provided in every email.

How We Use Your Information

We use your information to:

• Respond to enquiries.

• Arrange and manage appointments.

• Assess your suitability for treatment.

• Provide safe, personalised colon hydrotherapy treatments.

• Maintain accurate clinical records.

• Send marketing communications where you have chosen to receive them.

• Meet our legal, professional and insurance obligations.

• Improve our website and services.

• To create and manage your optional client account where you choose to register on our website.
   

We may use carefully selected AI-assisted tools to support administrative tasks or to help prepare written content. Where AI tools are used in relation to client information, any information provided is anonymised so that individuals cannot be identified. AI is not used to make decisions about your care or to replace professional judgement. 

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Lawful Basis for Processing

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We process your personal information:

• to perform our contract with you when providing our services;

• to comply with our legal, regulatory and professional obligations; and

• where health information is involved, because processing is necessary for the provision of health care and the management of health services in accordance with UK GDPR.

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We will never sell your personal information to third parties.

Cookies

Our website uses cookies to provide essential website functionality and, where you have given consent, to analyse website performance and improve your browsing experience.

These may include cookies used by:

• Google Analytics

• Google Maps

• Usercentrics (to record your cookie preferences)
   

You can change or withdraw your cookie preferences at any time by clicking the cookie settings icon available on our website.

 

International Data Transfers

Some of our third-party service providers, including Wix and Google, may process or store personal information outside the United Kingdom.

Where this occurs, appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.

Third-Party Providers

To help us operate our website and provide our services, we use carefully selected third-party providers. These providers only process personal information where necessary to deliver their services and in accordance with their own privacy policies and applicable data protection laws.
 

Our current providers include:

• Wix – Hosts our website, manages online bookings through Wix Bookings, processes newsletter subscriptions through Wix Email Marketing, and supports the day-to-day operation of our website.

• Wix Payments – Provides secure processing of online payments made through our website, including debit and credit card payments and supported digital wallets.

• Apple Pay – Provides a secure digital payment method where available and selected by the client.

• Google Pay – Provides a secure digital payment method where available and selected by the client.

• Google Analytics – Helps us understand how visitors use our website so we can improve its performance and user experience. Google Analytics is only used where you have provided the appropriate cookie consent.

• Google Maps – Displays the location of our clinic on our Contact page. Google Maps may place cookies when you interact with the embedded map.

• Usercentrics – Manages our cookie consent banner and stores your cookie preferences in accordance with your choices.
   

Where these providers process personal information on our behalf, they do so in accordance with their own privacy policies and applicable data protection legislation.
 

We only share your personal information with third parties where it is necessary to provide our services, process payments, comply with legal or regulatory obligations, or where you have given your consent.
 

Third-Party Privacy Policies

Further information about how our third-party providers process personal information can be found in their respective privacy policies:

• Wix (https://www.wix.com/about/privacy)

• Apple Pay (https://support.apple.com/en-gb/101554)

• Google Pay (https://policies.google.com/privacy?hl=en-GB)

• Google (https://policies.google.com/privacy?hl=en-GB)

• Usercentrics (https://usercentrics.com/privacy-policy/)

Confidentiality & Data Security

We understand that information relating to your health is highly personal.

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Naturally Healthy Colonics is committed to protecting your privacy and maintaining the confidentiality of all personal and health information.

We use appropriate technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration or loss.

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Access to client information is limited to where it is necessary to provide treatment, administer appointments or meet our legal, professional and insurance obligations.

How Long We Keep Your Information

We only retain personal information for as long as necessary to:

• Provide safe and effective care.

• Meet our legal, professional and insurance obligations.

• Maintain accurate clinical records.

• Resolve complaints or legal claims where necessary.
   

Health records and treatment notes are retained in accordance with applicable legal requirements, professional guidance, the requirements of the Association and Register of Colon Hydrotherapists (ARCH) (where applicable), and our professional indemnity insurance.
 

Marketing information is retained until you unsubscribe or ask us to remove it.

When information is no longer required, it is securely deleted or destroyed.

 

If you choose to delete your client account, we will remove or anonymise your account information where appropriate. However, booking records, financial records and clinical records may be retained where required by law, professional obligations or our legitimate business interests.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Request a copy of the personal information we hold about you.

• Request that inaccurate or incomplete information is corrected.

• Request that your personal information is erased where we are not legally required to retain it.

• Request the deletion of your client account (please note that deleting a client account does not automatically require us to delete clinical or financial records where we are legally required to retain them).

• Request that processing is restricted in certain circumstances.

• Object to certain types of processing.

• Withdraw your consent to receive marketing communications at any time.

• Lodge a complaint with the Information Commissioner's Office (ICO).
   

If you wish to exercise any of these rights, please contact us using the details below. We aim to respond to all requests within one calendar month.
 

Please note that although we will always consider requests for erasure, we may be legally or professionally required to retain certain clinical records for insurance, regulatory or professional purposes.

Contact
Email: caroline@naturallyhealthycolon.co.uk